Patient Resources
At Watauga Orthopaedics, we accept Workers’ Compensation, Medicare, and most major insurance plans. Please contact your insurance company or you may call our office to find out if we accept your insurance plan. If you have a question related to your bill or insurance, please log on to our patient portal or contact our billing specialists at (423) 282-9011.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, and Discover.
If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit.
Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
Prescriptions and refills for established patients of Watauga Orthopaedics are routinely issued during our regular office hours (see above). You can make your request by logging in to our patient portal or calling our office at (423) 282-9011.
No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
- Medical Records:
- Please click the link below to submit a medical records request; Do NOT submit your request in person.
- You will be asked for payment on this page as well. There is a one-time charge of $20.
- You should receive your records within 5 business days of completing your request.
- After submission, if you have any questions, please call 423-840-8372, or email medicalrecords@medrecsmanagement.com
Click below to request a copy of your Medical Records.
PROVIDERS and THIRD PARTIES (attorneys, insurance companies, etc.), please fax requests to 615-777-3517.
FMLA/Disability:
• Please click the link below submit the disability/FMLA form process; Do NOT bring forms to the practice to turn in.
• Make sure to have your disability or FMLA form BEFORE logging in! No forms are provided on this link. You should have received a form from your disability carrier or employer.
• You will be asked for payment on this page as well. The cost is $30 per form, $15 for an updated form, and $50 for an expedited request (guaranteed 3-day turnaround).
• Do NOT put FMLA and Disability forms on the same request! These forms must be submitted separately.
Click below to submit your FMLA/Disability form.
If you have any questions, please call 423-840-8372 or email disability@medrecsmanagement.com.
